Refund policy

Refund Policy

Last updated: July 2026

Thank you for shopping with PeakDesk. We strive to provide premium workspace essentials and exceptional customer service. If you're not completely satisfied with your purchase, we're here to help.

Order Cancellations

Orders may be cancelled within 24 hours of being placed.

After 24 hours, orders may already be processed or sent to our fulfillment partners and can no longer be cancelled.

If you wish to cancel your order, please contact us as soon as possible through our Contact Us page.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

The item must be unused and in its original condition.

The item must include its original packaging and accessories.

The return request must be submitted within 30 days of delivery.

Please contact us before returning any item so we can provide return instructions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number.

Clear photos of the item and packaging.

A brief description of the issue.

If approved, we will arrange a replacement or issue a full refund at no additional cost.

Return Shipping

For approved returns due to a change of mind or any reason other than our error, a flat return shipping fee of $9.99 USD applies.

If your return is due to a damaged, defective, or incorrect item, PeakDesk will cover the return shipping costs.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

Non-Returnable Items

The following items are not eligible for return:

Used items.

Items damaged after delivery due to misuse or negligence.

Items returned without prior authorization.

Clearance or final sale items, where applicable.

Contact Us

If you have any questions about returns, refunds, or cancellations, please contact us through our Contact Us page. Our support team will be happy to assist you.